In the days since the blackout, could Optus face a potential class action from its customers over the network failure to be financially compensated, and what could it look like? Are there grounds for a class action?
Not only will Optus boss Kelly Bayer Rosmarin face a Senate inquiry on Friday, but the company is also facing investigations from several government bodies and authorities, and some of its biggest corporate clients are weighing up their contracts with the company. A week after a routine software update gone wrong left millions of Optus customers in the dark, questions around financial compensation and legal action are haunting the telco giant.Īmongst the apologies and commitments to do better, Optus has compensated affected customers by offering 200GB of extra data - provided they sign up for it by the end of the year.īut the repercussions facing Australia's second-largest telecommunications provider are ongoing.
